For a lot of people, the thought of having to contact a call center for help or information can be horrifying. Many people have had bad experiences with phone customer service centers in the past and these have created awful myths about what it’s like to call one. The fact is that providing helpful and…
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For businesses that do not have walk-in customers, your sole contact with the outside, targeted market is via telephone, email or direct mailing.   Most businesses of this type have a full-time receptionist who answers and directs calls to the appropriate contact within the organization.  This receptionist typically works a set schedule of hours during…
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Executives of successful businesses agree that a great track record for customer satisfaction and financial stability is built on the dedicated employees who are the backbone of the company. Making sure your workforce is comprised of knowledgeable, trustworthy and hard-working individuals is critical to the success of your business, especially when it comes to differentiating…
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Business is booming and so are your phones. Your current staff does their best to take all calls that come in, as well as make their outgoing calls and follow-ups. At what point are your employees spending too much time answering incoming calls and not making enough outgoing calls to cover the costs?   Every…
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While most companies would agree that outsourcing their customer service to overseas call centers is indeed cheaper, that doesn’t mean that it is the most ideal choice. Of course, there are rare instances when this type of action is well executed. However, more often than not, you will find that this isn’t the case. In…
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  When a potential customer calls your business, they expect to have their needs met in a professional, polite manner. Consumers place a great deal of importance on the quality of customer service they receive and when they receive less than their expectations, you are probably going to hear about it. An off-day for one…
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For a long time now, we’ve been making a point to emphasize just how much of an impact hiring teleservice professionals can have on the overall success of your business. Regardless of whether your company is a one-person startup or is already well established with hundreds of employees, every business in every industry can benefit…
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  Choosing to invest in A Personal Answering Service for your company is just that: an investment – one that you should put careful thought into. You might be wondering, “Is this service right for my business and its initiatives?” Or perhaps you are reflecting on the things that you heard about professional answering companies…
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When you are operating a small business, you aren’t going to have the resources that some of the big-name corporations may have – and that includes employing a full-time receptionist. So when you have your hands full with paperwork and seemingly-endless meetings, how can you possibly manage to answer every phone call that comes through?…
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Happy Arbor Day APAS friends and family!! Today marks the 142nd anniversary of Arbor Day!   Today is a day in which we celebrate the beauty of our planet and the beauty of trees and all things green. Arbor Day dates back to 1872 where the first Arbor Day celebrations took place in Nebraska City,…
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