Features

24/7 Live Answering Service

6336201_sHaving a live Secretary or Agent 24/7 is very important in order to maintain prominence in the marketplace today. In order to grow your Company and give excellent customer support to your current patients or customers, the need to be accessible is important! Our Agents will give you the quality of customer service needed and will assist your client’s in resolving concerns or emergency needs.

Listed below are some of the various types of professions and businesses who may require 24/7 Live Answering Service:

  • Alarm Monitoring
  • Social Services
  • Crisis Management
  • Couriers
  • Disaster Recovery
  • Elderly Homecare
  • Electrical
  • Government Agencies
  • Healthcare
  • Janitorial
  • Legal
  • Limo & Transportation
  • Locksmith
  • HVAC
  • Order Entry Retailers
  • Plumbing
  • Property Management
  • Technology
  • Towing
  • Utility Company

A Personal Answering Service serves numerous industries either 24 /7, after hours and weekends, overflow by day, or any combination of time. Your account will be tailored to your specifications, following your guidelines in relaying & delivering your messages. Our objective is to help you grow your business maintain solid relationships with your clients and save you money.

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


Audible Call Recordings

audible-call-recordings

All of our Agents are trained to handle your calls efficiently and professionally. To ensure quality control, all calls are recorded. We do periodically review our Agents progress by listening to the recordings to determine the level of their professionalism. Should you wish to listen to a particular recording call, you may request a copy of a recorded call associated with a specific message by date and time. We would then email the recording to you for your review.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


 

 

 

 

 

 

 

Automated Greetingphone-bubble

Our Automated Greeting provides cost saving benefits to our customers. The purpose of this Automated Greeting is to give your caller information before your caller reaches our Agents. This recorded message can contain basic information such as your hours of operation, which may be the very thing your client was calling about, therefore eliminating the need to speak with our Agent. This of course is a costs saving to you!

Our Management Team will record the greeting for you. You would simply fax or email what you would like the greeting to say.

Here are a few sample Greetings:

After Hours

“Thank you for calling _____. Our normal office hours are ____ to ____ Monday thru Friday. Please call back during our normal office hours for any non-urgent or general office related inquiries. However if you have an emergency or need immediate assistance, please press 0 now to speak with a live agent. Thank you.”

Medical

“Thank you for calling _____. If you have a medical emergency, please hang up and dial 9-1-1. Our office is now closed. Our normal office hours are ____ to ____ Monday thru Friday. If you are calling about appointment, Rx refill or any other general office inquiry, please call back during normal business hours. However if your call is urgent and need to speak with the Physician or you require immediate assistance, please press 0 now to speak with a live Agent. Thank you.”

Order Entry

“Thank you for calling_____. If you are calling about questions on an existing order please call our customer service during normal business hours. Our normal office hours are ____ to ____ Monday thru Friday. However if you would like to place an order please have your credit card and order information available and press 0 now to speak with a live agent. Thank you.”

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


 

 

 

 

 

 

 

 

Customized Formsform

A Personal Answering Service offers our customers the option to have our Agents complete a customized form that is unique to your business. Having a customized form will save you time and money, because it eliminates the need to input the information into to your office form. You would simply open your emailed custom form and save it in your database.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


 

 

 

 

 

 

 

Email, Text, Fax Delivery & Web Message Connect

email-text

We offer a variety of methods to receive or view your messages. Our solutions will fit any specific delivery need. You choose the best options for you! Based on the specific criteria we can follow any escalation requirements you may have by emailing, texting or faxing your messages. We also offer immediate online access to you messages via our Web Message Connect Service. This service allows our customers to be proactive in retrieving their messages. Web Message Connect is secure and password protected and allowing you to view, print and file your messages.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


 

 

 

 

 

 

 

 

Live Message Delivery

live-message

Getting your message via email, fax, or Web Message Connect are very convenient. When you have a message requiring immediate attention, our Agent will dispatch the message following your escalation protocols to your On Call Personnel. Our Agent would continue to follow your calling list until someone is reached. Our Agent would continue to follow your calling list until someone was reached.

A phone call can be combined with a text or email. For example you have an emergency message which may be texted to your On Call Person first and if no confirmation response is received within 15 minutes our Agent would then call the On Call Person’s cell or home number. If the On Call Person is not answering we would then follow your escalation calling list until someone is reached.

We can also connect the caller by patching them directly with you or your On Call Personnel if you prefer and avoid play phone tag.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


 

 

 

 

 

 

 

Security

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We at A Personal Answering Service take every precaution to ensure the security of our agents, property and client data. We have a key entry system which will only allow our employee’s access to our Call Center. Our surveillance systems monitor both inside and outside of our Call Center Building with interior and exterior cameras placed in strategic locations further our commitment to the security of A Personal Answering Service.

Our Startel Call Center computers with redundant hard drives, network and internet are locked down with anti-virus protection, a firewall and are maintained by our professional IT Company.

Our phone service has redundancy with 2 T-1’s service available. We also have analogue phone lines in place as a backup.

Our automatic standby generator, along with 2 separate UPS Systems, ensure redundant power alternatives, maintaining uninterrupted power to our entire office.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


 

 

 

 

 

 

 

 

Toll Free Numbers

For your convenience we offer our customers the use of our Toll Free numbers. The use of Toll Free Numbers opens the door to more business as it expands business opportunities outside your local area, giving your prospective customers access to you nationwide. No matter what their time zone, as our Agents are there to answer your calls, giving you another opportunity to increase your business.toll-free

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


 

 

 

 

 

 

 

 

Voicemail

voicemail

Voicemail is a very inexpensive way to communicate when you are unavailable.

We offer a variety of ways for you to take advantage of our voicemail

system.

  • Voicemail with or without agent assist.
  • Ideal for screening unwanted calls and save time to increase efficiency.
  • Individual or group mail boxes available.
  • Greeting and announcement services.
  • Private voice messages trigger notification to your mobile device, showing you have new message requiring immediate response.
  • Voicemail features offer more time to leave a detailed message, unlike the typical answering machine, which limits the length of the message.
  • Our voicemail has the flexibility to be setup to accommodate different situations. An example would be multiple voicemail boxes for different people or departments, with message delivery options different for each inbox.
  • Scripted voicemail give you exactly what you need question by question.

We have great flexibility, allowing the caller options to leave a voicemail message or speak to a live agent.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


 

 

 

A Personal Answering Service, Inc., TelephoneLive Answering, Paging, Email, Web Messaging, Baltimore, MD