Emergency Dispatch Call Answering
A Personal Answering Service can handle all your after-hours and emergency call needs. Having a professional agent available to handle your customer’s emergency calls and address their concerns adds value to your business image. Our emergency dispatch agents are highly trained and prepared to professionally handle your emergency calls, following your specific directions and escalation parameters.
Our agents are always available to handle your sensitive calls, providing you with 24/7 coverage for your business. Working with you, we will create a customized dispatch protocol that our agents will follow, directing callers to specific personnel or vendors, as needed.
We offer a wide range of methods and systematic operational procedures to handle emergency dispatch calls, including live agent support, text message services, digital pager alerts and email messaging. All calls are documented, as well as the actions taken – including date and time – to allow you to view call status and problem resolution online. With our emergency dispatch answering services, you can put your customers at ease knowing that we’re there to help them any time – day or night!
To learn more about our full emergency dispatch call answering services, contact us today at 800-477-9103 or 410-288-7500! Be sure to ask about our no risk free trial!