Answering Service

Phone Answering Service

businessmen receiving his personalized scheduleA Personal Answering Service serves a variety of clients with a wide variety of different business demands. No matter your situation, our professional agents will seamlessly serve your communications needs.

Are you missing critical calls, or are you lacking a strategy to handle after-hours phone calls? Is your staff too busy managing their workloads, or do you need some extra assistance during a period of growth? With our phone answering service, impress your customers with our friendly and helpful agents and make sure that every caller receives individual attention, support and assistance with whatever they need.

Our courteous phone professionals can provide support in a number of critical areas – everything from overflow receptionist duties and call screening to appointment scheduling, order taking and help desk response – for just a fraction of the cost of hiring additional staff.

Our state-of-the-art call center equipment is continually upgraded to stay in line with the latest advancements in communications technology. Setting up an account with us is done with ease, and our professional and experienced staff will assist you every step the way.

Our live secretary messaging services can handle custom messages and message templates, fully adaptable protocols to deal with any level of call complexity, and automatic dispatching via email, text or fax. In addition, other features include:

  • On-call scheduler: Automatically maintains client on call calendar – date and time sensitive
  • Customized scripted form, templated to your specific forms, eliminates unnecessary data entry by your staff
  •  Personalized answer phrases
  • Multiple line forwarding, even to the same number
  • Use during normal business hours as an overflow receptionist to handle busy signal hang-ups and lost business
  • Toll-free forwarding numbers available
  • Message Trace: Documents all activity our agents perform – located at the bottom of each message

Call us today at 800-477-9103 or 410-288-7600 for a free quote and see how we can best serve you!

Ask about our no risk FREE TRIAL!

 


A Personal Answering Service, Inc., TelephoneLive Answering, Paging, Email, Web Messaging, Baltimore, MD