Answering Services

 

Alarm Company

A Personal Answering Service can give you the reassurance needed to handle all of your critical alarm calls. Our redundant phone service and automatic backup generator keeps us operational 24/7 365 days of the year.

With immediate response our Agents will handle your alarm calls expeditiously following your protocols and escalation lists. Alarms calls such as, an elevator call, machine or system malfunction will be handled immediately and relayed to the on call person as per your instructions.

person safely activating alarm systemWith A Personal Answering Service handling your alarm calls you and your clients can have peace of mind.

  • Live Agents 24/7 365 days of the year
  • Immediate Emergency Dispatching
  • Alarm Monitoring & Notifications
  • On Call Scheduler

 

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!


 

 

 

 

 

 

Catalog Merchandisecatalog-merchandise

Catalog Companies do benefit by allowing their customers to shop online, however companies that want to provide the best shopping experience possible, will also offer 24 hour phone shopping as well. That’s where we at A Personal Answering Service come in. We have 28 years of order taking and customer service experience.

The benefits are more revenue from those who are unable to shop online or have questions they would like answered first before the make a purchase. Another benefit is customer service, offering your callers answers to many of their product questions, based on the information made available on your website or by information you have provided. As well as track where their shipment is.

We are able to take the order through our software or place the order directly to your website as well as entering the caller’s credit card payment information.

When you have a potential buyers interest, don’t lose them because they are calling after your normal office hours, consider A Personal Answering Service for all of your phone order needs.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


 

 

 

 

 

 

Government Servicesgovernment

A Personal Answering Service has 28 years of experience working with various types of County/City, State and Federal Government Agencies.

We realize that Government Agencies have specific guidelines that need to be adhered to, that are not part of traditional business requirements. A Personal Answering Service realizes each Agency has a specific goal in mind and may suggest various options to efficiently meet that goal, saving the Agency time and money.  We pride ourselves in working to improve our services to provide the best possible service and outcome.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 

 


 

 

 

 

 

 

MedicalMedical answering services

A Personal Answering Service has been providing medical answering services to dentists, family practices, home health agencies, hospice, hospitals, and medical specialists since 1985. Our Professional Agents will answer your calls promptly and determine the response needed based on your specifications.

HIPAA Compliance

We at A Personal Answering Service understand how vitally important patient confidentiality is. We require all of our staff to be trained on HIPAA Compliance, as well as sign an our HIPAA Compliancy Agreement.

Receptionist

Our Agents will handle your calls professionally maintaining the same level of quality you require of your own staff. Whether you or your staff members are out to lunch, in a meeting or hosting an office event, you can be assured our Agents will handle your calls seamlessly, following your specific protocols.

Appointment Scheduling

We offer Appointment Scheduling whether through our web-based scheduler or your web scheduling software. We would be able to assist your patients with rescheduling needs and help them confirm their next appointment. We also offer next day appointment reminder service, which helps eliminate missed appointments.

Immediate Dispatch

A Personal Answering Service Agents will handle your emergency calls immediately, following your protocols and escalation list. Non-urgent calls will be handling in the manner you specify as well. We combine a variety of options to convey your messages to you. Whether you prefer all Non-Urgent calls be emailed or faxed to your office the next day or for Urgent needs to immediately contact the appropriate On Call Person by cell or text message, we will follow your specific instructions.

Automated Greeting

Our automated greeting will assist in screening non-urgent calls. Your greeting can give the patient your office hours as well as ask the caller to call back the next day for non-urgent or Rx refill needs. This will help cut down on the number of calls our agents will handle, and help reduce costs.

On Call Scheduler

Our On Call Scheduler is a great tool to maintain who is On Call. It is date and time sensitive allowing our Agents to know who is your On Call Person at any given time. Your On Call Calendar can be entered as far in advance as you like.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 

 


 

 

 

 

 

 

Insurance

A Personal Answering Service can assist you with handling your Insurance calls professionally. Whether is you handle homeowners, Auto, Boat, Life or Health we can help you with your calls, either taking a message and text emailing it to you or directing your client to your claims office. We are able to take all the necessary information you require.

Our Agents may assist your customers and advise them of the following:

  • What steps they need to take
  • Where to take their automobile
  • When and how the authorization will take place.
  • Benefits of credit insurance

We offer live agents 24 /7 to help your customers with the initial claims processing and will escalate urgent or emergency calls to your On Call Adjuster.

We are not insurance agents, but can address specific concerns, contact the experts for follow up and provide a method of getting your clients a level of assistance that allow you to handle most of your business activity without constant interruption. Whether you need full time, overflow help or after hour response, A Personal Answering Service is ready to take the call.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


 

 

 

 

 

 

Law

A Personal Answering Service has many years of experience handling calls for Law Offices, both small and large. We find that each Law Office may require different protocols to follow based on their specialty and what type of call it is. For example we may be required to directly connect or patch the caller with the Lawyer On Call if a new or existing client is in jail.

We offer various services such as:

  • Appointment Scheduling
  • Email, Text or Fax Message Delivery
  • Emergency Call Dispatch
  • Live Message Delivery
  • 24 Hour or Overflow or Out of Office Receptionist

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


 

 

 

 

 

 

Property Managementproperty-management

A Personal Answering Service has handled numerous Property Management Companies since 1985. This experience has enabled us to become very familiar with this unique industries needs.

We have handled everything from emergency maintenance calls, rental inquiries, tenant concerns, to snow removal requests. Our professional agents will follow your specific protocols based on the nature of the call. We offer various options to dispatch the emergency maintenance calls, such as a live call to your On Call, text message and email delivery options.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 

 


 

 

 

 

 

 

Service Company

A Personal Answering Service has been a vital part in helping small and large Service Companies with their communications needs. We realize how important it is to take that emergency service call request and quickly get it to our Customer. Serving plumbers, electricians, landscapers, roofers, carpet cleaning companies and a many of other service companies since 1985 has given us the experience to what works and what doesn’t.

Our Agents will follow your specific protocol. We offer various options to dispatch the emergency service calls, such as a live call to your On Call, text message and email delivery options. No matter what type of service your company provides, we will program a set of instructions as unique as your business.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 

 


 

 

 

 

 

 

Technology

With the changing needs of technology more businesses require IT assistance 24 hours a day. A Personal Answering Service is your solution for 24/7 365 day phone support.

Whether you need us to handle your calls 24 hours a day, as an overflow receptionist or only after hours we are flexible. Our professional agents will handle your calls following your protocols and contacting the Tech On Call for those callers who need immediate assistance.

A Personal Answering Service will provide scripting which provides our agents the appropriate questions to ask and capture the necessary information your technician will need to help resolve the problem. Emergency dispatch options are setup to your specifications, which could be a combination of live agent delivery, text message or email options to fit your response time requirements.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 

 


 

 

 

 

 

 

Real Estate

The call management needs of a real estate professional or company vary considerably. They may include appointment setting, showing homes, notifying sellers that potential buyers are coming to view their property.

In today’s marketplace we understand every call is critical and will do our very best to assure your calls are handled professionally to your specifications.

We have many years experience in handling real estate calls and have scheduled many a showing inquiries, either contacting the listing agent or advising of a lock box entry available. A Personal Answering Service offers a combination of live agent message delivery, text or email options to fit your response time requirements.

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 


 

 

 

 

 

 

Transportation

A Personal Answering Service has served a variety of Transportation Companies since 1985, such as limousine, school bus, shuttle service, trucking, ambulance, etc. This experience has allowed us to customize our services to meet the unique requirements needed for each type of business.

All dispatch options whether emergency or advance transportation requests are setup to your specifications, which could be a combination of live agent delivery, text message or email options to fit your response time requirements.

 

 

 

 

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!

 

 


 

 

 

 

 

 

New & Various Other Industries

With entrepreneurs engaging in new ideas every day the need for a specialized answering service that will creatively assist you in handling your unique needs is critical. We at A Personal Answering Service are excited to help and up for the challenge to design our services to meet your needs.

Call us to discuss how we can best serve your needs and receive a free quote!

800-477-9103 or 410-288-7600

Ask about our no risk FREE TRIAL!


 

 

A Personal Answering Service, Inc., TelephoneLive Answering, Paging, Email, Web Messaging, Baltimore, MD