How to Provide a More Personalized Customer Experience

Looking for creative ways to attract and retain loyal customers? The key is providing a more personalized customer experience. Here are a few tips to help you get started: Gather Feedback Want to find out what your customers think? Ask them! Implement strategies like post-call IVR surveys to find out how you might better serve…
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Foster Customer Loyalty with These Helpful Tips

Building customer loyalty is the key to the success of your business. Not only is it important to have a stable customer base, but repeat customers spend about 67 percent more than new arrivals. You can start encouraging customers to come back today with these tips: Offer Perks One of the best ways to build…
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This Holiday Season, Keep in Touch With a Virtual Answering Service

Can you believe it’s already December? With all the family gatherings and seasonal events going on, this time of year tends to fly by. The busy, fast-paced nature of the holiday season can also make it more difficult for businesses to communicate effectively with their clients and customers. Seasonal hours might be shorter, employees might…
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Get the Pulse of Your Customers with Survey Services

Listening is always key. Listening is what keeps long-lasting relationships intact. Listening is what helps you get that dream job or promotion you’ve been angling at for years. Listening is also important to business, and is what allows companies to thrive rather than just staying afloat. There are many components to keep track of when…
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How a Virtual Assistant Can Help You Keep Customers

Keeping customers happy should be a priority of any business, but what exactly is the best way of doing that? While there are many factors to consider when it comes to customer service and satisfaction, it really all starts with human interaction. This is especially important for businesses that primarily conduct business over the phone…
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Pay Special Attention to Your Repeat Customers

There are many ways that customers can learn about your business. Although marketing plays a large role, it’s not the only tactic you have on your side to spread the word about your products or services. In fact, one of the best ways to gain new business is by keeping your current customers happy and…
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