How a Virtual Assistant Can Help You Keep Customers

November 23rd, 2022 A Personal Answering Service

There are few things worse than calling a business and receiving nothing more than an automated message or endless options and button presses before ever interacting with a real human being. On the other hand, it may not be practical to have someone in your office picking up the phone every time it rings. That’s where a virtual receptionist comes in.

It will save time and money

Adding a virtual reception service to your business is a great idea as it saves you time and money while still providing your customers with the level of human interaction they deserve and respect. Even the best automated phone systems can’t compete with talking to a live person, and your customers know it. When a real person picks up the phone, your customers will instantly know they have a better chance of having their questions answered or their concerns addressed than dealing with a preprogrammed system.

A live person is always better than an automated one

Overall, dealing with a live person at the other end of the phone can help put your customers at ease and in most cases ensure that their needs are met more quickly. By having a live person answer the phone, you can improve your customer retention and land new customers who might otherwise be put off by an automated system. In turn, this personal attention will help keep your callers coming back for more.
 
This is even true if the person initially called because they had a problem. Imagine a customer calling to complain about an issue only to be greeted by a frustrating automated system. If you have any chance of winning them back, you probably just lost it. With a virtual answering service, you can have a live person help defuse these tense situations and help solve your customer’s problems 24/7, no matter the issue.
 
Ditch your automated answering system and hire a virtual receptionist today. At A Personal Answering Service, our agents are available to handle the needs of callers that are specific to your business, and we’ve worked with a wide range of clients from a diverse number of industries. Find out how we can help you today. Call us toll-free at 800-477-9103 or contact us online now to learn more.
 




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