Tips for Answering Customer Service Phone Calls

When you are working in customer service, it is essential to be available to communicate with existing customers and potential clients. Sometimes questions need to be answered on a personal level, and that is where phone calls come in to play. Simply answering the phone is a simple way to get your customers engaged with…
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The Importance of Human Customer Service Agents

It is the dawning of a new decade, and as we enter the year 2020 it is clear that there is an overwhelming focus on automation. Robots and other artificial intelligence programs are more prominent than ever. The use of this technology has helped advance society in many ways like creating faster service for retail…
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Write Superior Customer Service Emails With These Tips

When your customers have questions, concerns or feedback, they’ll often turn to email. Getting your responses right is a crucial component of providing great customer service. Use these simple tips to craft superior customer service emails for any situation:       Address the customer by name A personal touch is important in customer service…
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Five Industries that Need Answering Services Most

Do you work at a company where the phones that ring off the hook? If you are constantly surrounded by the sound of ringing without the personnel to handle it all, you are not alone. There are many types of industries out there just like yours that could use the assistance of an experienced answering…
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Pay Less When We Answer Your Phone Calls

For businesses that do not have walk-in customers, your sole contact with the outside, targeted market is via telephone, email or direct mailing.   Most businesses of this type have a full-time receptionist who answers and directs calls to the appropriate contact within the organization.  This receptionist typically works a set schedule of hours during…
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Stay Ahead of the Game with a Personal Answering Service

Standing apart from the crowd in today’s economic situation can be quite difficult to accomplish. It is necessary for businesses to seize every opportunity to stay ahead of the game in the business market. The benefits of hiring a professional answering service for your company are constantly growing and most recently, have been proven to…
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How Bad Call Answering can Negatively Affect your Business

When it comes to conducting business over the phone, it’s important to have the right team on your side. Not only do they ensure that your customers are properly taken care of, but it is their responsibility to maintain the type of relationship that keeps them coming back for future services.     Just as…
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The Importance of Telecommunication for your Business

As technology continues to develop, the ways in which individuals choose to communicate with one another are becoming more and more diverse. The digital age has opened many new doors of communication, including texting, email, e-newsletters and a never-ending list of social media outlets. With all of this and more, we forget the importance of…
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A Personal Answering Service, Inc., TelephoneLive Answering, Paging, Email, Web Messaging, Baltimore, MD