For businesses that do not have walk-in customers, your sole contact with the outside, targeted market is via telephone, email or direct mailing.
Most businesses of this type have a full-time receptionist who answers and directs calls to the appropriate contact within the organization. This receptionist typically works a set schedule of hours during the day – often 9 to 5. So what happens when a customer urgently needs to speak to a representative about a product or service or to place an immediate order?
More than likely, callers who try to reach out outside of your normal business hours have to leave a message or fill out a contact inquiry in hopes that their call will be returned early the next morning. But what if you could have someone answering the phones at all hours?
The average hourly wage for a receptionist is $10 to $12 per hour. Over the course of just a single month, that is roughly $1,300 to $1,400 per month. Add in vacation, sick time and holiday pay, and the costs are substantial. However, there’s a more affordable option that can provide you with a solution for answering business calls around the clock.
With an outside answering service like A Personal Answering Service, our staff of phone operators works to train on the specific details of your business to be able to field calls 24/7, even on holidays and weekends. Many business owners might argue that the cost of this solution is higher than a full-time receptionist, but you might be surprised at how affordable it is.
The average cost per phone call for answering service is $1. Let’s say for easy math, your company takes an average of 500 calls per month outside of normal business hours. That means that you’ll be paying only $500 for additional answering capabilities, which is a savings of roughly $900 per month compared to hiring an after-hours receptionist – not to mention the potential extra sales income or customers retained by having staff available whenever your clients call.
If your business is on a tight budget or you are looking to cut back on spending, a simple solution would be to hire an outside source to handle business related phone calls. You could even rely on our answering service to help with overflow calls during your busy season or handle routing for all of your calls entirely, eliminating the need for an in-office receptionist completely while providing you with the same level of secure, effective and reliable service that you would expect with someone in your office.
Each incoming call is always answered promptly and professionally, and customers are given answers and guidance to questions that you provide to the answering service.
Other cost-saving benefits that you’ll realize by working with A Personal Answering Service include:
- No need for paying holiday rates for staffers, because your calls will still be answered during the holiday season.
- You are not responsible for sick or vacation time when using an answering service
- Your company does not provide health insurance, either, saving you on employee premiums
- Forget about payroll taxes – we handle paying our staff, and you handle paying yours
A Personal Answering Service employs professionals who will work around the clock to guarantee your clients’ calls are handled promptly with courtesy and professionalism. For additional details about our 24/7 answering service, give us a call at 410-288-7600 or toll free at 800-477-9103.