Executives of successful businesses agree that a great track record for customer satisfaction and financial stability is built on the dedicated employees who are the backbone of the company. Making sure your workforce is comprised of knowledgeable, trustworthy and hard-working individuals is critical to the success of your business, especially when it comes to differentiating…
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Keeping customers happy should be a priority of any business, but what exactly is the best way of doing that? While there are many factors to consider when it comes to customer service and satisfaction, it really all starts with human interaction. This is especially important for businesses that primarily conduct business over the phone…
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