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Tips for Answering Customer Service Phone Calls

When you are working in customer service, it is essential to be available to communicate with existing customers and potential clients. Sometimes questions need to be answered on a personal level, and that is where phone calls come in to play. Simply answering the phone is a simple way to get your customers engaged with…
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The Importance of Human Customer Service Agents

It is the dawning of a new decade, and as we enter the year 2020 it is clear that there is an overwhelming focus on automation. Robots and other artificial intelligence programs are more prominent than ever. The use of this technology has helped advance society in many ways like creating faster service for retail…
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Day of Love and Friendship

  For hundreds of years we’ve been celebrating Valentine’s Day. The day is not just an expression of romantic love, but love in all forms. It’s why, as children, we’re encouraged to write Valentine’s cards for all our classmates. Valentine’s Day is a day of friendship and love, shared with those closest our hearts. In Latin America,…
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Happy Arbor Day from A Personal Answering Service!

Happy Arbor Day APAS friends and family!! Today marks the 142nd anniversary of Arbor Day!   Today is a day in which we celebrate the beauty of our planet and the beauty of trees and all things green. Arbor Day dates back to 1872 where the first Arbor Day celebrations took place in Nebraska City,…
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A Personal Answering Service, Inc., TelephoneLive Answering, Paging, Email, Web Messaging, Baltimore, MD