Personalizing Customer Service: The 3 C’s

For buyers, customer service is the thing that can make or break a service appointment or buying experience. It’s important to have personalized communication so that the customer on the other end of the call feels valued, not like a number.   However, there are a number of different communication channels and mediums that exist,…
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What Not to Say When on a Customer Service Call

  When speaking with a customer, they are relying solely on what you say, since they can’t see your body language. What you say, and even the words you use, will make a big difference.   Overusing the Word “Sorry”   If someone is calling with a complaint, your first thought might be to apologize….
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How Bad Call Answering can Negatively Affect your Business

When it comes to conducting business over the phone, it’s important to have the right team on your side. Not only do they ensure that your customers are properly taken care of, but it is their responsibility to maintain the type of relationship that keeps them coming back for future services.     Just as…
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Tips for Maintaining Professionalism Over the Phone

No matter your business, proper phone etiquette can make or break the relationship you have with clients. There is definitive right and wrong ways to conduct business on the telephone, and ensuring that you have professional and polite receptionists answering your phones is detrimental to the success of your company. To help, we have compiled…
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Phone Etiquette Tips for your Business

When it comes to making any type of business practice successful, you must always remember that those most likely to provide potential clients with a first impression of your company, are your Telephone Receptionists. That is to say, if there is a less-than-satisfactory experience during a simple phone conversation, what are the odds of that…
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