Upset Customers and How to Deal With Them

  No matter the job, you will always have to deal with upset or disappointed customers and consumers.   With that being said, angry customers will not always be the easiest or happiest to deal with. More often than not, there will be customers that are not happy with the services or products that you…
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What Not to Say When on a Customer Service Call

  When speaking with a customer, they are relying solely on what you say, since they can’t see your body language. What you say, and even the words you use, will make a big difference.   Overusing the Word “Sorry”   If someone is calling with a complaint, your first thought might be to apologize….
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Tips for Handling an Angry Customer over the Phone

Those who spend an ample amount of time on the phone for their business will tell you that each call is different. While most calls are going to center around general inquiry and so forth, you are most certainly going to get your fair share of calls from irate customers over the years. Now while…
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