Placing Customers On Hold

In the age of digital technology, everything is instant. This is why calling customer service lines and waiting on hold for an extended period of time can significantly harm a business. Callers become agitated the longer they wait on hold or try to navigate an automated system. It also makes your business less personable. Managing…
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Tips for Handling an Angry Customer over the Phone

Those who spend an ample amount of time on the phone for their business will tell you that each call is different. While most calls are going to center around general inquiry and so forth, you are most certainly going to get your fair share of calls from irate customers over the years. Now while…
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