When speaking with a customer, your words make a world of difference. After all, customers can’t see your face or body language. As such, it’s easy for customers to misinterpret what you’re saying. The best way to avoid any misinterpretations is to watch what you say. Here, we discuss some things you should never…
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A company relies on customer input for its business to grow. You need to know what keeps people coming back or keeps them away. A lot of time is spent predicting consumer behavior and evaluating market trends. Customer surveying is a fast way to get the input your business needs to make necessary changes or…
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Customer service is a large part of a call center employee’s day-to-day tasks. However, almost everyone knows how stressful this particular type of work can be. Listening to problem after problem, complaint after complaint can take a lot out of even the best employee. Many customer service workers do enjoy their jobs and have a…
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No matter your business, proper phone etiquette can make or break the relationship you have with clients. And perhaps one of the most important aspects of business phone etiquette is putting on an air of professionalism. While having friendly relationships with your client is key, you don’t want it to become too casual, or else…
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  No matter the job, you will always have to deal with an angry customer. Yet, dealing with angry customers is never easy. More often than not, there will be customers that are not happy with the services or products that you provide, and you will have to find a way to deal with it…
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While email, instant messaging, and other forms of digital communication are taking hold in the workplace, that doesn’t mean the phone is now useless. As a business owner or an employee, you likely spend much of your time talking to clients or coworkers on the phone. In order for things to go smoothly on those…
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Hiring a new employee always involves some level of risk. After all, you don’t know this person, and even the best resume might be hiding some dark secrets. You want to be sure that you’re hiring the right person for the job, and that’s where employee screenings come in. Essentially an in-depth background check, here…
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No matter what industry you’re in, two things are vital to your business: customer service and customer experience. While people often confuse the two, believing they’re one and the same, these are actually two different concepts.   What is Customer Service? Customer service is the most well-known of the two. It is usually what we…
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Every business needs a good receptionist in order to keep everything in your company running smoothly. A receptionist not only handles customers, but they can also keep order between your employees. Finding the perfect receptionist, then, is crucial. So, when you’re out looking for a new receptionist, keep these few qualities in mind: Effective communication…
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Making a phone call can be tough, especially for Millennials and Gen Xers. After all, many of the things we used to do by phone (ordering food, talking to friends, or speaking with clients) is now done over text or emails. However, that doesn’t mean you will never have to pick up the phone. A…
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