In the age of digital technology, everything is instant. This is why calling customer service lines and waiting on hold for an extended period of time can significantly harm a business. Callers become agitated the longer they wait on hold or try to navigate an automated system. It also makes your business less personable. Managing…
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With changes happening across the world, resulting in many businesses being forced to close their doors, now is the time to consider what it takes to successfully work from home.  Aside from managing your business affairs, maintaining your safety and the safety of your customers is top priority. Be sure your business practices are up…
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When you are working in customer service, it is essential to be available to communicate with existing customers and potential clients. Sometimes questions need to be answered on a personal level, and that is where phone calls come in to play. Simply answering the phone is a simple way to get your customers engaged with…
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It is the dawning of a new decade, and as we enter the year 2020 it is clear that there is an overwhelming focus on automation. Robots and other artificial intelligence programs are more prominent than ever. The use of this technology has helped advance society in many ways like creating faster service for retail…
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Looking for creative ways to attract and retain loyal customers? The key is providing a more personalized customer experience. Here are a few tips to help you get started: Gather Feedback Want to find out what your customers think? Ask them! Implement strategies like post-call IVR surveys to find out how you might better serve…
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Building customer loyalty is the key to the success of your business. Not only is it important to have a stable customer base, but repeat customers spend about 67 percent more than new arrivals. You can start encouraging customers to come back today with these tips: Offer Perks One of the best ways to build…
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If you’re the owner of a small business, you know that achieving sustainable growth can be a tricky process. As you gain more customers, your existing staff may start to feel overextended, but hiring more people adds overhead and eats away at your profits. One solution to this common issue? Using a virtual office assistant….
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When your customers have questions, concerns or feedback, they’ll often turn to email. Getting your responses right is a crucial component of providing great customer service. Use these simple tips to craft superior customer service emails for any situation:       Address the customer by name A personal touch is important in customer service…
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Running a business requires juggling a myriad of tasks. Many companies often resort to handling incoming calls with on-site staff. Typically, those staff members already have job responsibilities that are not directly related to providing customer service by phone. As a result, companies often miss out on the perceived benefits of handling calls internally due…
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  For hundreds of years we’ve been celebrating Valentine’s Day. The day is not just an expression of romantic love, but love in all forms. It’s why, as children, we’re encouraged to write Valentine’s cards for all our classmates. Valentine’s Day is a day of friendship and love, shared with those closest our hearts. In Latin America,…
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