When it comes to conducting business over the phone, it’s important to have the right team on your side. Not only do they ensure that your customers are properly taken care of, but it is their responsibility to maintain the type of relationship that keeps them coming back for future services. Just as much as…
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As a business owner, it is important to provide a streamlined, friendly, and effective support service so that you can wow your clients with exceptional care and service. Unfortunately, too many support services are held back by frequent mistakes by phone operators. These mistakes can add to customer aggravation or irritation. Let’s take a look…
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Customer service can make or break a service appointment or buying experience. It’s important to have personalized communication so that the customer on the other end of the call feels valued.   However, there are a number of different communication channels and mediums that exist, and they are increasing each and every day. As this…
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  When speaking with a customer, your words make a world of difference. After all, customers can’t see your face or body language. As such, it’s easy for customers to misinterpret what you’re saying. The best way to avoid any misinterpretations is to watch what you say. Here, we discuss some things you should never…
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A company relies on customer input for its business to grow. You need to know what keeps people coming back or keeps them away. A lot of time is spent predicting consumer behavior and evaluating market trends. Customer surveying is a fast way to get the input your business needs to make necessary changes or…
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Customer service is a large part of a call center employee’s day-to-day tasks. However, almost everyone knows how stressful this particular type of work can be. Listening to problem after problem, complaint after complaint can take a lot out of even the best employee. Many customer service workers do enjoy their jobs and have a…
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No matter your business, proper phone etiquette can make or break the relationship you have with clients. And perhaps one of the most important aspects of business phone etiquette is putting on an air of professionalism. While having friendly relationships with your client is key, you don’t want it to become too casual, or else…
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  No matter the job, you will always have to deal with an angry customer. Yet, dealing with angry customers is never easy. More often than not, there will be customers that are not happy with the services or products that you provide, and you will have to find a way to deal with it…
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While email, instant messaging, and other forms of digital communication are taking hold in the workplace, that doesn’t mean the phone is now useless. As a business owner or an employee, you likely spend much of your time talking to clients or coworkers on the phone. In order for things to go smoothly on those…
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Hiring a new employee always involves some level of risk. After all, you don’t know this person, and even the best resume might be hiding some dark secrets. You want to be sure that you’re hiring the right person for the job, and that’s where employee screenings come in. Essentially an in-depth background check, here…
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