Managing high call volumes can often feel like a daunting task for any business owner or manager. Nevertheless, with the right strategies and systems in place, you can tackle high call volumes with ease and efficiency. Understand Peak Call Times The first step is understanding when your business receives the most calls. This data allows…
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Personalized customer support is key to providing a great customer experience. In fact, studies show that customers are more likely to do business with a company that offers personalized service. Here are some tips for personalizing your customer support to improve the customer experience. Use the customer’s preferred name, language, and communication A personalized customer…
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Anyone who has ever had to call a company for any reason will tell you that there are few things more frustrating than being put on hold for an extensive amount of time. Not only does it aggravate you to know that you are wasting your own valuable time, but it leaves you feeling unappreciated…
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As e-commerce platforms have become more affordable and accessible, the modern business landscape has been more competitive than ever. Today’s entrepreneurs don’t need a storefront to start a thriving business; all they need is a committed team and an Internet connection. Online marketplaces offer business owners a host of valuable tools, but they also give…
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There are few things worse than calling a business and receiving nothing more than an automated message or endless options and button presses before ever interacting with a real human being. On the other hand, it may not be practical to have someone in your office picking up the phone every time it rings. That’s…
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There are many ways that customers can learn about your business. Although marketing plays a large role, it’s not the only tactic you have on your side to spread the word about your products or services. In fact, one of the best ways to gain new business is by keeping your current customers happy and…
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When it comes to conducting business over the phone, it’s important to have the right team on your side. Not only do they ensure that your customers are properly taken care of, but it is their responsibility to maintain the type of relationship that keeps them coming back for future services. Just as much as…
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As a business owner, it is important to provide a streamlined, friendly, and effective support service so that you can wow your clients with exceptional care and service. Unfortunately, too many support services are held back by frequent mistakes by phone operators. These mistakes can add to customer aggravation or irritation. Let’s take a look…
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Customer service can make or break a service appointment or buying experience. It’s important to have personalized communication so that the customer on the other end of the call feels valued.   However, there are a number of different communication channels and mediums that exist, and they are increasing each and every day. As this…
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  When speaking with a customer, your words make a world of difference. After all, customers can’t see your face or body language. As such, it’s easy for customers to misinterpret what you’re saying. The best way to avoid any misinterpretations is to watch what you say. Here, we discuss some things you should never…
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