When it comes down to deciding whether or not professional answering services are right for you and your business, we can understand that you might have a few questions. If working with a call center is something that you aren’t particular familiar with, it’s easy to get wrapped up in the “what ifs” and allow your assumptions to trump reality. However, we feel like you should know that the majority of the things that hesitant business owners fear about working with a call center are actually myths.
Check out a few of the most commonly heard call center myths and why you should disregard them:
It’s Too Expensive – If you really take a look at the bigger picture, you’ll see that hiring professionals to operate a call center can actually save you money. Not only will our customer service skills help you to maintain positive working relationships with your current customers, but a call center is actually cheaper than hiring an in-house receptionist. With us, you’ll avoid the cost of labor for 40 hours a week and save on paying for employee benefits.
Foreign Accents – One of the main qualms business owners have about investing in a call center is that the work will be outsourced to a foreign country, such as India or the Philippines. When you call in to any type of business, you just want answers to your questions – you don’t want to have to strain yourself to understand a thick, foreign accent. However, US-based, English speaking representatives do exist – and we’re one of them. Customers who call into your business won’t have to worry about miscommunication or language barriers of any kind.
Call Center Reps Know Nothing About the Business – This is only the case when you, as the company, are not willing to put in the effort to work with your reps and educate them. In cases where extensive training sessions are put into place, you should have no problem getting the proper information to your callers no matter who they talk to.
If you have any additional questions or general concerns about hiring a call center for your business, don’t hesitate to contact us! We’d love the opportunity to ease your mind and prove to you how truly beneficial it can be to bring on a team like A Personal Answering Service.
(Posted by: Melissa Miginini of A Personal Answering Service)
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