While email, instant messaging, and other forms of digital communication are taking hold in the workplace, that doesn’t mean the phone is now useless. As a business owner or an employee, you likely spend much of your time talking to clients or coworkers on the phone. In order for things to go smoothly on those…
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Hiring a new employee always involves some level of risk. After all, you don’t know this person, and even the best resume might be hiding some dark secrets. You want to be sure that you’re hiring the right person for the job, and that’s where employee screenings come in. Essentially an in-depth background check, here…
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No matter what industry you’re in, two things are vital to your business: customer service and customer experience. While people often confuse the two, believing they’re one and the same, these are actually two different concepts.   What is Customer Service? Customer service is the most well-known of the two. It is usually what we…
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Every business needs a good receptionist in order to keep everything in your company running smoothly. A receptionist not only handles customers, but they can also keep order between your employees. Finding the perfect receptionist, then, is crucial. So, when you’re out looking for a new receptionist, keep these few qualities in mind: Effective communication…
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Making a phone call can be tough, especially for Millennials and Gen Xers. After all, many of the things we used to do by phone (ordering food, talking to friends, or speaking with clients) is now done over text or emails. However, that doesn’t mean you will never have to pick up the phone. A…
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In the age of digital technology, everything is instant. This is why calling customer service lines and waiting on hold for an extended period of time can significantly harm a business. Callers become agitated the longer they wait on hold or try to navigate an automated system. It also makes your business less personable. Managing…
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With changes happening across the world, resulting in many businesses being forced to close their doors, now is the time to consider what it takes to successfully work from home.  Aside from managing your business affairs, maintaining your safety and the safety of your customers is top priority. Be sure your business practices are up…
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When you are working in customer service, it is essential to be available to communicate with existing customers and potential clients. Sometimes questions need to be answered on a personal level, and that is where phone calls come in to play. Simply answering the phone is a simple way to get your customers engaged with…
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It is the dawning of a new decade, and as we enter the year 2020 it is clear that there is an overwhelming focus on automation. Robots and other artificial intelligence programs are more prominent than ever. The use of this technology has helped advance society in many ways like creating faster service for retail…
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Looking for creative ways to attract and retain loyal customers? The key is providing a more personalized customer experience. Here are a few tips to help you get started: Gather Feedback Want to find out what your customers think? Ask them! Implement strategies like post-call IVR surveys to find out how you might better serve…
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