Debunking Common Myths About Customer Service

In the world of business, everyone knows the importance of customer service. However, the trick is actually providing it in an efficient and effective manner. Unfortunately, myths and misconceptions can skew our understanding of what effective customer interaction truly means, especially in an era dominated by digital and phone-based communication. As we navigate through these…
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Why Customers Prefer Humans to Robots in Emergency Situations

Every business owner knows how important it is to maintain a reliable line of communication with customers. This is especially true when customers need to reach you in the event of some sort of emergency. But not every business is capable of having someone available to answer calls 24/7.   If this applies to your…
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The Importance of 24-Hour Customer Service

In today’s fast-paced world, customer expectations have risen, and providing 24-hour customer service has become essential for businesses of all sizes. Here’s why offering round-the-clock support is not just a convenience but a necessity. Meeting Global Needs With the rise of globalization, businesses now cater to customers around the world, operating across different time zones….
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How to Handle High Call Volumes

Managing high call volumes can often feel like a daunting task for any business owner or manager. Nevertheless, with the right strategies and systems in place, you can tackle high call volumes with ease and efficiency. Understand Peak Call Times The first step is understanding when your business receives the most calls. This data allows…
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How to Personalize Your Customer Support for a Better Customer Experience

Personalized customer support is key to providing a great customer experience. In fact, studies show that customers are more likely to do business with a company that offers personalized service. Here are some tips for personalizing your customer support to improve the customer experience. Use the customer’s preferred name, language, and communication A personalized customer…
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How Putting Customers on Hold Can Hurt Your Business

Anyone who has ever had to call a company for any reason will tell you that there are few things more frustrating than being put on hold for an extensive amount of time. Not only does it aggravate you to know that you are wasting your own valuable time, but it leaves you feeling unappreciated…
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How Can Sales and Customer Service Reps Work Together?

As e-commerce platforms have become more affordable and accessible, the modern business landscape has been more competitive than ever. Today’s entrepreneurs don’t need a storefront to start a thriving business; all they need is a committed team and an Internet connection. Online marketplaces offer business owners a host of valuable tools, but they also give…
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How a Virtual Assistant Can Help You Keep Customers

There are few things worse than calling a business and receiving nothing more than an automated message or endless options and button presses before ever interacting with a real human being. On the other hand, it may not be practical to have someone in your office picking up the phone every time it rings. That’s…
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How to Turn New Customers into Repeat Customers

There are many ways that customers can learn about your business. Although marketing plays a large role, it’s not the only tactic you have on your side to spread the word about your products or services. In fact, one of the best ways to gain new business is by keeping your current customers happy and…
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How Poor Call Answering Can Impact Your Business

When it comes to conducting business over the phone, it’s important to have the right team on your side. Not only do they ensure that your customers are properly taken care of, but it is their responsibility to maintain the type of relationship that keeps them coming back for future services. Just as much as…
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A Personal Answering Service, Inc., TelephoneLive Answering, Paging, Email, Web Messaging, Baltimore, MD