Medical Telephone Answering Service
A Personal Answering Service has been providing medical answering services to dentists, family practices, home health agencies, hospice, hospitals, and medical specialists since 1985. Our Professional Agents will answer your calls promptly and determine the response needed based on your specifications.
We at A Personal Answering Service understand how vitally important patient confidentiality is. We require all of our staff to be trained on HIPAA Compliance, as well as sign an our HIPAA Compliancy Agreement.
Our Agents will handle your calls professionally maintaining the same level of quality you require of your own staff. Whether you or your staff members are out to lunch, in a meeting or hosting an office event, you can be assured our Agents will handle your calls seamlessly, following your specific protocols.
We offer Appointment Scheduling whether through our web-based scheduler or your web scheduling software. We would be able to assist your patients with rescheduling needs and help them confirm their next appointment. We also offer next day appointment reminder service, which helps eliminate missed appointments.
A Personal Answering Service Agents will handle your emergency calls immediately, following your protocols and escalation list. Non-urgent calls will be handling in the manner you specify as well. We combine a variety of options to convey your messages to you. Whether you prefer all Non-Urgent calls be emailed or faxed to your office the next day or for Urgent needs to immediately contact the appropriate On Call Person by cell or text message, we will follow your specific instructions.
Our automated greeting will assist in screening non-urgent calls. Your greeting can give the patient your office hours as well as ask the caller to call back the next day for non-urgent or Rx refill needs. This will help cut down on the number of calls our agents will handle, and help reduce costs.
On Call Scheduler
Our On Call Scheduler is a great tool to maintain who is On Call. It is date and time sensitive allowing our Agents to know who is your On Call Person at any given time. Your On Call Calendar can be entered as far in advance as you like.
Call us to discuss how we can best serve your needs and receive a free quote!
800-477-9103 or 410-288-7600
Ask about our no risk FREE TRIAL!